Terms & Conditions 2017-10-02T16:03:22+00:00

Terms & Conditions

About Us

Adre’s Kitchen is a bespoke catering business specialising in the production and distribution of freshly prepared ready to eat meals, deli products and bespoke catering. We will be hosting food related events in our studio in Saltriver.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non infringement. The owner of this site, the authors of these contents and in general anybody connected to this site
in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is
stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.

Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Delivery

Delivery days may change weekly.
We normally deliver Tuesdays for DETOX PACKAGE and Wednesday for our full menu.
Occasionally we will deliver on a Friday our freshly prepared meals.
Please see the website for delivery days or email us and we will get back to you.

We endeavour to have your food delivered to you before 12pm on the day, Should you not receive your parcel by 2pm, the onus is on you to immediately contact Adre’s Kitchen.

Please ensure the correct delivery address is provided from the outset and that there is an available contact for accepting delivery of your order.
Adre’s Kitchen may not be held responsible for food spoilage due to deliveries not been received without informing us in the stipulated time.

Undeliverable Packages

As food is been transported, should no-one be available to accept the package, the package will be returned to Adre’s Kitchen. Should the package need to be re-delivered additional delivery fees may apply. All title and risk including spoilt meals due to extended transit time such as returning of meal packs will pass to you once the order has left our premises.

Order Processing

Orders will only be confirmed once full payment has been made.

Refunds/returns Policy

Adre’s Kitchen has a no cash refund policy. Should you wish to cancel your order a credit voucher will be issued.

Gift Vouchers

Coupons are valid from 6 months of purchase. If a voucher is not redeemed within the 6 month period, it will expire.

Allergens

Please Note: All food prepared in our kitchen may contain or may have come in contact with, in a facility that also processes: dairy, eggs, fish, shellfish, soy, and tree nuts. Although most of our food are gluten-free, dairy-free and vegan friendly, we do not have designated area for gluten-free food. We handle meat, fish and dairy on a daily basis.

Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients for any/all of Adre’s Kitchen food products, including deli items, if you have any food allergies or if you are otherwise concerned about any particular ingredients please email our kitchen before consumption.

I have read and understood the Allergen information disclosed on the homepage of this website.

Our kitchen facilities process and regularly use nuts. We do our best to accommodate allergies, but do not provide a product for people with medically-necessitated diets or severe allergies.

Correct Storage

It’s important to put your meals and perishable items in the refrigerator when you receive them. By purchasing any of our products you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh (and preservative-free, chemical-free, etc.), it will go bad if not properly stored.

Food Substitution Policy

We are passionately seasonal, availability of certain items may change without notice and we reserve the right to substitute a similar product with another.

Images 

The images and colours displayed on the site do not necessarily represent or depict actual meal programs or food offered by Adre’s Kitchen. Meals and meal programs are subject to change without notice.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). Your total order price will include the price of the purchase plus any applicable sales tax and
delivery charges. Adre’s Kitchen reserves the right to change pricing at any time without prior notice.

Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.

EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Adre’s Kitchen as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:

A King
Nedbank
No 1141496461
Branch 101009

For more information about how to order, special order requirements and other payment options, please email our kitchen on info@adreskitchen.com

Security Policy
1 Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration  documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2 Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3 The Merchant does not have access to credit details. 4 Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Adre’s Kitchen and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Adre’s Kitchen for any civil action or any legal action deemed necessary against me.

Contact Details
Saltriver, Cape Town
info@adreskitchen.com
A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

We are Off now.