Frequently Asked Questions

Adre’s Kitchen offers a bespoke service unlike any.
Please feel free to email Adré any questions you might have and she will get back to you asap.

Cancellation Policy2017-10-02T12:08:36+00:00

You can cancel your order anytime before payment is due. Adre’s Kitchen does not offer cash refunds. Should an order be cancelled, you will be issued with a credit voucher which may redeemed against you next order.

Order Deadline2017-10-02T12:07:48+00:00

We take care in sourcing our produce, Adre’s Kitchen requires all orders to be in on a Friday. Any orders received after this deadline will result in the order been postponed to the following delivery date.

Opening Times2017-10-02T12:07:29+00:00

Monday to Friday 10-4pm
Weekends: Closed

We will notify you via email should there be a change in delivery schedule due to holidays. Please note: We are a working kitchen not a shop or restaurant, although we would love to meet you, please let us know if you want to pop in.

Collections are strictly by appointment only.

Delivery Days2017-10-02T12:06:46+00:00

Delivery days may change according to what you order. We normally deliver Tuesdays for DETOX PACKAGE and Wednesday for our full menu. Occasionally we will deliver on a Friday our freshly prepared meals. Please see the website for delivery days or email us and we will get back to you.

Please ensure the correct delivery address and telephone number is provided from the outset and that there is an available contact for  accepting delivery of your order.

Please see our TERMS regarding delivery

Delivery Areas2017-10-02T12:04:58+00:00

We will be expanding our delivery areas soon and we are looking at drop off points. Currently we deliver to Stellenbosch CBD and the greater Cape Town area which includes, Atlantic Seaboard, CBD, City Bowl, Woodstock and Observatory.

Please email us if you are outside one of these areas. We are very happy to arrange a convenient collection day and time in Vredehoek and our studio in Saltriver.

Delivery Charge2017-10-02T12:04:09+00:00

Free delivery to the following Cape Town areas: Atlantic Seaboard, CBD, City Bowl, Woodstock and Observatory. Stellenbosch R50 for orders under R300; free delivery for orders over R300. Please email us if you are outside one of these areas, we are very happy to make a plan.

I want to change my delivery day?2017-10-02T12:03:15+00:00

Please let us know if you are not in on your delivery day. We can freeze your order (if applicable) for delivery the following week. You will need to let us know by the Friday. We are very happy to provide you with a credit voucher which you may redeem against your next order.

How are meals delivered?2017-10-02T12:02:50+00:00

All meals are delivered in handy pouches and salads in compostable boxes. If you are having your meals delivered to an area where there is no refrigeration available, you will need to ensure that you have a cooler bag filled with ice bricks available on the day of delivery. Please ensure that someone is in to receive the order.

How do I heat the meals?2017-10-02T12:02:22+00:00

Ready in 5 minutes: pour into saucepan and heat for 5 minutes over a medium heat, stirring occasionally – don’t let it boil. Alternatively pour into a microwaveable bowl and cover. Heat on full power for 2 minutes, stir and heat for a further 2 1/2 minutes until piping hot throughout.

Can I freeze my soups or meals?2017-10-02T12:01:58+00:00

Most of our soups and meals are suitable for freezing on day of delivery. Use within one month. Defrost fully before use. Do not re-freeze once defrosted.

What is the best way to defrost my food?2017-10-02T12:01:34+00:00

Simply place your closed pouch in a container and fill with hot water, changing the water a few times with fresh hot water. After 10min the pouch will be ready to decant into a small saucer, ready to gently re-heat. Do not re-freeze once defrosted.

Not happy with your food?2017-10-02T12:01:12+00:00

In the unlikely event that you are not happy with our food please let us know as soon as possible to discuss.

Specific Intolerances/Allergies2017-10-02T12:00:52+00:00

Most of our food is free from gluten, free from diary and with no added sugar. If there is any other specific intolerance please let us know BEFORE ordering as we are very happy to help you choose the right food.

Please note that our kitchen do see the occasional flour and we love our nuts. We are thus not a nut-free or gluten-free kitchen for those with severe nut allergies and celiacs.